For all stays that we are unable to honour, we follow government regulations:
These regulations oblige us to offer our clients credit notes valid for 18 months (the regulation “on the financial conditions for cancelling certain tourist travel and stay contracts in the event of exceptional and unavoidable circumstances or force majeure”, validated at the Council of Ministers of 25 March and published in the Official Journal of 26 March).
You can cancel or change free of charge until the day of arrival under the following conditions (with refund of the paid sums or issue of a credit note if the customer wishes and accepts this)
– the customer is positive with Covid at the beginning of the stay,
– the campsite is closed for reasons related to Covid 19,
– the customer cannot move for reasons of lockdown
Do not hesitate to contact us if you have any questions.